Returns & Exchanges
Returns and Exchanges
In case of any problems or if you are not happy with purchased item(s), please write us an e-mail and we are happy to change them.
Once you receive your order, you have fourteen (14) days to request a return and return the unwanted item(s).
To be eligible for a return, your item must bein its original condition, unused, unwashed and in the same condition that you received it. Make sure that the product has the original packaging, with the original labels and accessories as well.
Before sending back the item contact us via email@example.com to request a return.
Pack the items properly. Please make sure that your return item(s) is packed and closed securely.
How to return different type of goods?
Please make sure that the item is in perfect, unused, unwashed, and undamaged condition, and that all labels are still attached to the garment. As darker pieces might transfer their color on other pieces, please make sure to pack each garment separately when returning two or more pieces in the same box.
Protect the soles when trying on the shoes by standing on a carpeted surface. When returning, make sure to return the shoebox just as your shoes came in.
Please return bags with all the accessories that it was recieved, otherwise we are unable to accept the return.
We are accepting returns from the same country your order was delivered to.
We are not accepting returns sent via regular post from outside of the EU.
We will notify you via e-mail once we received your returned item. Any item returned exceeding the fourteen (14) day deadline is not be eligible for a refund and will be returned to the sender.
You are not entitled for withdrawal when the product was designed/prepared especially for your requests accourding to your instructions, or in case of personalized items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
To be eligible for the return, your item must be unused, unworn, and unwashed. The returned item shall include the original tags and the packaging.
Returned items that are used or damaged may not be accepted and your refund shall be refused.
We will notify you on the approval or rejection of your refund within 3-5 working days after recieving the returned item.
To complete your return, we require a receipt or proof of purchase.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We shall refund the original price that you have paid for the purchased your item. In case of sale items, we are able to refund the sale price of the items. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You can return any item for a direct exchange within fourteen (14) days of receiving your original order. Any item returned exceeding the fourteen (14) day return deadline is not be eligible for an exchange.
In order to be eligible for an exchange, your request has to be eligible for a return. To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.
If you wish to do a direct exchange for the same product in another size or color, please contact via email at email@example.com,and send your item back.
If you wish to have a different item, or the requested item has a different price than the price you have paid for the original item, then you will need to return the unwanted original item for a refund, and place a new order.
If the item you want to exchange is out of stock in the size and/or color you have opted for, then a refund will be taken place instead.
Sale items, products with discounted price
In case of items bought on sale, or if a discount code was added to your purchase, we are only able to refund the reduced price of the product(s).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, to: Karmacsi Zsófia 1066 Budapest Lovag utca 13. Hungary. PLEASE NOTE WE ARE NOT ACCEPTING RETURNS VIA REGULAR POST!
You will be responsible for paying for your own shipping costs for returning/exhanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping costs will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You can choose any delivery company you wish. HOWEVER WE ARE NOT ACCEPTING RETURNS VIA REGULAR POST!
We are not responsible for paying back any additional customs fees and additional taxes appeared during delivery.