Terms and Conditions

Welcome to the website of Karmacsi


This website is operated by Karmacsi. Throughout the site, the terms “we”, “us” and “our” refer to Karmacsi. Karmacsi offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following general terms and conditions („GT&C”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These GT&C apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these GT&C carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these GT&C. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. If you do not agree to any change to the GT&C then you must immediately stop using our website and/or webshop. If you continue to use our website and/or webshop, you are deemed to accept the modified GT&C. Any changes made after you have placed an order will not affect such order unless we are required to make such change by law.

We reserve the right to refuse service to anyone for any reason at any time.


This GT&C might be downloaded in a hardcopy PDF file at the end of this document. We do not submit to any codes of conduct.


The governing law of this GT&C is the Hungarian law.


Traders details

Sale of goods through this website is carried out by  Zsofia Karmacsi e.v., with registered address H-1135 Budapest Szent Laszlo u. 15. with e-mail address, hello@karmacsidesign.com; +36202681803; registered Tax number: 67189847-1-41. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.



At our website/webshop we sell handmade desiner bags, footwear, accessories and clothes made in a limited quantity (’Products’). In the webshop we provide the name and description of the products along with a photo. The descriptions for our products are subject to change without notice. We do not warrant that our products descriptions and content of this website are accurate or error-free. Since our products are handmade, slight imperfections in the Products may occur. Please also take into consideration that leather as an organic fabric might have differences in textures, surface and colour. These particularities are not considered as quality defects. We do our best to display the colors and images of our products as accurately as possible, we cannot guarantee that your computer monitor's display of any color will be accurate.

All orders for products are subject to availability, and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order.

Certain products or services may be available exclusively online through the website. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue  selling any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

Feel comfortable to contact us via email at hello@karmacsidesign.com before you purchase any of our items.



The process of using our webshop

The following GT&C are valid between you and Karmacsi and apply to all use of our website karmacsidesign.com. Each customer order establishes a unique contractual relation between you and Karmacsi. This Contract shall only be concluded in an electronic form, and shall not be considered as a signed agreement, therefore, it shall not be phisically archived. The language of the contract is English. If you make an order, we treat you that you know and understand this language This contract is considered as a distance contract in the meaning of Act 5/2013 (’Ptk’) it is entered into only in electronic form, and shall not be considered as a written contract. The information contained in these GT&C and the details contained on this website do not constitute an offer of sale, but rather an invitation to enter into a contract. There shall be no contract  between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, you shall be reimbursed in full. To place an order, you must follow the online purchasing procedure and click on "Confirm payment". After doing so, you will receive an email confirming receipt of your order (the "Order # Confirmed"). This does not mean that your order has been accepted. You order is an offer to buy one or more products. All orders are subject to our acceptance. You will be informed of our acceptance via an email in which we will confirm that the order is being sent (the "Delivery Confirmation"). The contract to buy a product (the "Contract") is concluded only when we send you the Delivery Confirmation. These GT&C and the Contract constitute an agreement between us.

By agreeing to these GT&C, you represent that you are at least the age of majority in your state or province of residence, or you have given us your consent to allow any of your minor dependents to use this site.

Please note that purchases can be made on the website, however if you require any special design or would like to make any custom order which cannot be found ont he webshop you can contact us via e-mail at hello@karmacsidesign.com.

You can place an order and purchase products in our webshop with or without creating an account.

You do not have to separately enter or register in order to place an order from our webshop. By clicking on the ’Add to Cart’ button you can simply place your product into the cart. Placing products into the cart does not create any commitment on your side, you are not obliged to buy the selected product. You might view, control, modify/ cancel the content of the cart at any time. You can check the content of your cart by clicking on the “Cart” icon. It is possible to delete the product by clicking on the “ X”. You may purchase one or multiple items in the same order procedure.

By clicking on the “checkout” button, you can start the payment procedure. If you order products you may complete the procedure only if you declare that you are aware of and accept this GT&C, and you give your consent to manage and process your personal data as described in our Privacy Policy, you can do it by clicking the „I agree with the terms and conditions” checkbox.

After we redirect you the information page, where you first should provide us with your contact information, and you should choose the delivery method. You can choose shipping or personal pickup at our studio. If you choose shipping you should provide your first and last name, shipping address and telephone number. The shipping fee will be calculated automatically on the basis of the shipping address and number of purchased items. After providing the shipping details we redirect you to the payment site, where you can choose payment method and enter your billing address, which can differ from the shipping address.

You can choose from five possible payment forms: Paypal, bankcard (visa, mastercard, maestro), bank transfer, bank deposit, pay at personal pickup. If you choose Bank deposit, Bank transfer as payment method in the confirmation e-mail you are going to recieve the neccesary Hungarian bank information to fulfil the payment in the next 24 hours once the the order confirmation e-mail is recieved otherwise your order will be cancelled automatically. You can choose the pay at pickup option only in that case if you have choosen personal pick-up as delivery method one step before. Cash on delivery option is not available.

As a final step you can review your order and by clicking „complete order” you finish the purchase prosedure. If you choose Paypal or other bank card paying options we will re-direct you to our banking site (Paypal/OTP Simple Pay) where you may pay the purchase price of the product(s).

Payments are made in HUF.

After completing and order you are going to recieve a confirmation email immidiately but within the next 48 hours. We are not liable for late confirmation if the confirmation delay is due to a false or incorrect email address provided by you during the registration process, or your email account is not able to accept messages because your inbox is full. This confirmation email is not an acceptance of your order, it is only a confirmation that we have received your order. As it was stated before the acceptance of your order shall be completed when we send you a „Delivery confirmation” e-mail to confirm that the items are ready for delivery.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

In case of invalid or non-existent data the Contract shall be null and void. We exclude our liability in case you purchase goods and/or use our services with another person’s data. We are not liable for damages occurred due to the fact that you forgot your password or such password became available to a third person. We are not liable for any unsuccesful delivery if it was caused by incorrect and incomplete data provided by you.

Price and services

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Although we make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full. We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Confirmation e-mail) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price. The order confirmed by us at an incorrect purchase price shall be deemed as a null and void contract.

If we introduced any reduced prices for any Products, we will inform you clearly on the duration and details of such price concession.

You can choose the currency in our webshop but the final payment is made in HUF. The prices are gross prices and not subject to VAT in accordance with Hungarian tax rules but do not include shipping fees.

We accept the following types of payments: PayPal Visa, MasterCard, Maestro debit cards, bank transfer, bank deposit in any Hungarian Erste bank affilitae and cash at personal pickup.

If the issuer of your payment card refuses to authorize the payment to us, we shall not be liable for any delay or non-delivery.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Fulfilment of the order

The delivery of the products is made through the courier services of GLS and Fedex. The products are shipped from Hungary and we are not liable for any customs taxes and clearance procedures.

When the product has been proven to be defective, we shall pay back the whole amount of purchase price to you in the same payment method as the original payment was made, excluding the shipping fee.

In case of exchanging or returning products to us, you shall pay for such shipping fees and you may choose any courier company you wish in case your return  but we are not accepting returns via regular post.

For further information regarding shipping and returns please read our „Shipping” and „Return & Exchange Policy”.

Delivery of product may take place at any time on workdays between 8 am and 5 pm. When giving your shipping address, please take into consideration that our courier might arrive at any time withing this timeframe. In case the first delivery attempt remains unsuccessful, we try to deliver you the product one more time. If the second delivery attempt remains unsuccessful, we will consider that the completion of your order (the contract) failed due to reasons within your sphere of interest, for which you shall be responsible. In that case we might keep the full purchase price on the legal ground of non-completion penalty. You might not request us to send you the product again once the product was delivered back to us, and we are not obliged to attempt delivering the product once again to you.

Right for withdrawal

If you are contracting as a consumer, you have the right to withdraw within 14 days, without giving any reason. To exercise the right of withdrawal, you should notify us at hello@karmacsidesign.com within the above fourteen (14) day deadline.

You shall send back the item(s) to us within the initial fourteen (14) days upon delivery. The deadline is met if you send back the goods or supply evidence of havingdone so before the period of 14 days has expired.

We shall refund the price paid for the returned item once it is received by us. We will notify you via e-mail once we receive your returned item. Any item returned exceeding the fourteen (14) day deadline is not be eligible for a refund and will be returned to the sender. As we recieve the returned item, we examine it in order to determine if the returned item is eligible for the withdrawal. For details please read our detailed „Return & Exchange” policy carefully. The refund shall be made in the same way as the original method of your payment was made.

In case of return you will be responsible for shipping costs. Shipping costs are non-refundable unless the item is defective. Make sure to keep the proof of shipping of the parcel. We are not accepting returns sent via regular post.

Your right for withdrawal shall apply exclusively to the products that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used once it has been opened, for products that are not in the same condition as when they were delivered or if they have been damaged, so please take care of the products(s) while in your possession.

You are not entitled for withdrawal when the product was designed/made especially for your  requests accourding to your instructions or in case of personalized items.

Please note that the provisions of this chapter of withdrawal will apply for customers only who are considered as ’consumers’ by law.

 Liability for products, disclaimer of limitation of liability

Unless otherwise indicated expressly in these GT&C, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product. Please note, that we are not liable for damages resulting from natural amortization, defect or negligent use or misuse or any other abnormal treatment that is not suited to the product description

All product descriptions, information and materials shown on this website are provided "as is", with no express or implied warranties on the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented in this website; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected. To the extent permitted by law, we exclude all warranties, except those that may not be excluded legitimately.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 Information on statutory warranty, product warranty and guarantee rights of consumers.

1.In the event of defective performance by us, you are entitled to make a warranty claim against us in line with the provisions of the Civil Code. Primarily, you are entitled to claim, at your choice, either the repair or the replacement of the defective product, except if the chosen warranty claim is impossible to comply with or if it results in disproportionate expenses on our part. If repair or replacement was not requested or proved to be impossible, you have the right to ask for a proportional reduction of the price and, ultimately, you also have the right for withdrawal. You have to notify the defect to us without delay, but not later than 2 months after having detected the defect. If you notify the defect after 6 months from the date of purchase, you will need to prove that the product was already defective at the time of the purchase. Your warranty claim shall lapse after 2 years from the date of purchase. After the expiry of a two (2) year period following the date of delivery, you are not entitled to make any claims on the basis of the liability for defective items.

  1. As an alternative to exercising the rights available to you under (1) above, you also have the right to make a product warranty claim if the product delivered by us is defective. The product is considered defective if it does not meet the statutory quality standards or if the product does not have the qualities listed in the product description we provided. Product warranty claims are limited to the repair or the replacement of the defective product.When making a product warranty claim, the burden of proving the defect of the product is on you. You shall inform us about the defect without delay, but within two (2) months from the date of its discovery at the latest.

We do not provide any contractual product guarantee for any sold products.

Please note, that the above provisions in this chapter are apply for customers only who are considered as ’consumers’ by law..

The complaint handling process

Our goal is to have happy and satisfied consumers, but in case you happen to have complaints you can send us at our postal or e-mail address as indicated at Traders detail section hereabove. The complaint will be investigated and answered within 30 days. In all cases we seek to achieve a friendly settlement through peaceful negotiation. However if you have an unresolved complaint or dispute with us, you have the right to the turn to the consumer arbitration board operating in the county of your residence. The competent consumer arbitration board in Budapest is “Budapesti Békéltető Testület” (address: 1016 Budapest, Krisztina krt. 99. III. em. 310., mailing address: 1253 Budapest, Pf.: 10., e-mail address: bekelteto.testulet@bkik.hu).

Intellectual property

You recognise and agree that all texts, pictures, videos, databases and other information and compilations of information, copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the website belong to us at all times or to those who grant us the licence for their use. You may use said material only to the extent that we or the usage licensers authorise expressly. You do not acquire any ownership of intellectual property when purchasing any of our products or using our services, including but not limited to our website and webshop. By purchasing any of our products or using our services you are not entitled to use any trademark, brand name or logo in relation to such products or services. We reserve the right to every content on the products and services, including but not limited to the website and webshop.

Data protection

Your submission of personal information through the store is governed by our Privacy Policy.

 Electronic communication

The applicable regulations require that some of the information or notifications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by email or we will provide you information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your statutory rights.



In the event that any provision of these GT&C is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these GT&C, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These GT&C are effective unless and until terminated by either you or us. You may terminate these GT&C at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these GT&C, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these GT&C shall not constitute a waiver of such right or provision.

These GT&C and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the GT&C).

Any ambiguities in the interpretation of these GT&C shall not be construed against the drafting party.

A breach or violation of any of the GT&C will result in an immediate termination of your Services

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

Comments and suggestions

Your comments and suggestions are always welcome. Please send any comments and suggestions to hello@karmacsideign.com


Download GT&C here